{"id":118236,"date":"2026-01-20T13:41:46","date_gmt":"2026-01-20T12:41:46","guid":{"rendered":"https:\/\/phrase.com\/?post_type=case-study&p=118236"},"modified":"2026-01-20T13:41:49","modified_gmt":"2026-01-20T12:41:49","slug":"pega","status":"publish","type":"case-study","link":"https:\/\/phrase.com\/customers\/pega\/","title":{"rendered":"From Weeks to Days: \u00a0How Pega Transforms Global Content Delivery for Faster Go-to-Market"},"content":{"rendered":"\n
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Pega<\/a> is a global enterprise software company with an estimated annual revenue of $1.5 billion (FY24). It has 5,000+ employees globally, with regional headquarters in the US, UK, and Australia, along with additional offices worldwide.<\/strong><\/p>\n\n\n\n

The software company provides the leading AI-powered platform for enterprise transformation. The world\u2019s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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CHALLENGE <\/h2>\n\n\n\n

Producing multilingual content at speed<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n

As Pega\u2019s global footprint expanded, so did the demand for more customer-facing content in different languages. The company needed to deliver high-quality, market-ready content faster to drive revenue growth and facilitate a seamless customer experience.<\/p>\n\n\n\n

Pega\u2019s previous language technology was starting to show limitations. It offered limited automation, provided only basic project oversight, and did not fully take advantage of AI or machine translation (MT) capabilities. The localization team needed a modernized approach that would help reduce time to market, promote consistency, and increase the volume of content produced without additional resources.<\/p>\n<\/div>\n\n\n\n

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“We needed to improve how we supported international teams both in terms of speed and strategic value. A great customer experience requires consistency. You can\u2019t use different terminology in marketing, sales, or training. We wanted a more cohesive approach that aligns with our messaging across all touchpoints, from campaigns to customer conversations.”<\/em><\/strong><\/em><\/p>\n\n\n\n

\"\"<\/figure>\nCharlie Keating,<\/strong> Global Director of Localization, Pega<\/em><\/cite><\/blockquote>\n<\/div>\n\n\n\n
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SOLUTION<\/p>\n\n\n\n

A scalable, AI-powered language technology platform<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n

After a thorough evaluation of potential solutions, Pega selected Phrase as its language technology partner. The implementation brought significant improvements in efficiency and scalability, including:<\/p>\n\n\n\n