{"id":57307,"date":"2022-08-06T22:22:29","date_gmt":"2022-08-06T20:22:29","guid":{"rendered":"https:\/\/phrase.com\/?page_id=57307"},"modified":"2025-10-06T09:26:32","modified_gmt":"2025-10-06T07:26:32","slug":"zendesk","status":"publish","type":"page","link":"https:\/\/phrase.com\/zh\/integrations\/zendesk\/","title":{"rendered":"Zendesk \u96c6\u6210"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide is-style-header-hero has-light-neutral-color has-green-90-background-color has-text-color has-background has-link-color has-background-images wp-elements-32c329d0039a09540923c9039c179c94 is-layout-flow wp-block-group-is-layout-flow\" style=\"background-image:url(https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/phrase-zendesk.jpg.webp);background-position:40% 0%;background-attachment:scroll;background-repeat:no-repeat;background-size:cover\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/phrase.com\/zh\/\">Home<\/a><\/span> | <span><a href=\"https:\/\/phrase.com\/zh\/integrations\/\">\u96c6\u6210<\/a><\/span> | <span class=\"breadcrumb_last\" aria-current=\"page\">Zendesk \u96c6\u6210<\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading is-style-black-outline has-white-color has-text-color has-link-color wp-elements-6d4adf7f883f74a75b230a9409fbd084\" id=\"h-zendesk-integration\">Zendesk <br>\u96c6\u6210<\/h1>\n\n\n\n<p>Phrase \u4e3a Zendesk \u63d0\u4f9b\u5373\u63d2\u5373\u7528\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5 <br>\u7528\u5168\u7403\u5ba2\u6237\u7684\u6bcd\u8bed\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u670d\u52a1\u3002<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-blue-filled\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/zh\/demo\/\">\u9884\u7ea6\u6f14\u793a<\/a><\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"alignwide wp-block-phrase-com-image-carousel\"><div 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src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/zendesk-logo-phrase.png\" alt=\"Zendesk \u5fbd\u6807\" class=\"wp-image-98787\" style=\"object-fit:cover\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/zh\/customers\/zendesk\/\" target=\"_blank\" rel=\" noreferrer noopener\">\u5ba2\u6237\u6545\u4e8b<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/aws-logo.png\" alt=\"AWS \u5fbd\u6807\" class=\"wp-image-98752\" style=\"object-fit:cover\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/snowflake-logo-1.png\" alt=\"Snowflake \u5fbd\u6807\" class=\"wp-image-98871\" style=\"object-fit:cover\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/Footlocker-Logo.png\" alt=\"\" class=\"wp-image-106774\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/zh\/customers\/deliveroo\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/deliveroo-logo.png\" alt=\"\u6237\u6237\u9001\u5fbd\u6807\" class=\"wp-image-98853\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/zh\/customers\/deliveroo\/\" target=\"_blank\" rel=\" noreferrer noopener\">\u5ba2\u6237\u6545\u4e8b<\/a><\/figcaption><\/figure>\n\n\n\n<figure 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style=\"flex-basis:41.9672131148%\">\n<h2 class=\"wp-block-heading has-extra-large-font-size\" id=\"h-improved-operational-efficiency-with-the-zendesk-support-integration\">\u901a\u8fc7 Zendesk Support \u96c6\u6210\u63d0\u5347\u8fd0\u8425\u6548\u7387<\/h2>\n\n\n\n<p>\u901a\u8fc7\u5b9e\u65f6\u7ffb\u8bd1\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u3002\u4ee3\u7406\u53ef\u4ee5\u6bd4\u4ee5\u5f80\u66f4\u5feb\u5730\u7406\u89e3\u3001\u5904\u7406\u548c\u89e3\u51b3\u5ba2\u6237\u7684\u95ee\u9898\u3002\u8fd9\u79cd\u65e0\u7f1d\u7684\u6c9f\u901a\u52a0\u5feb\u4e86\u54cd\u5e94\u65f6\u95f4\uff0c\u63d0\u9ad8\u4e86\u751f\u4ea7\u529b\uff0c\u4f7f\u60a8\u7684\u56e2\u961f\u80fd\u591f\u4e13\u6ce8\u4e8e\u6700\u91cd\u8981\u7684\u4e8b\u60c5\u2014\u2014\u89e3\u51b3\u5ba2\u6237\u7684\u95ee\u9898\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center media-text-columns media-text-columns--media-right is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:41.9672131148%\">\n<h2 class=\"wp-block-heading has-extra-large-font-size\" id=\"h-enhanced-customer-experience\">\u589e\u5f3a\u5ba2\u6237\u4f53\u9a8c<\/h2>\n\n\n\n<p>\u901a\u8fc7\u786e\u4fdd\u6bcf\u4e2a\u5de5\u5355\u90fd\u7531\u6700\u5408\u9002\u7684\u4ee3\u7406\u53bb\u5904\u7406\u6765\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u65e0\u8bba\u4f55\u79cd\u8bed\u8a00\u3002\u51ed\u501f\u5728\u4efb\u4f55\u8bed\u8a00\u4e2d\u7ffb\u8bd1\u548c\u56de\u590d\u5de5\u5355\u7684\u80fd\u529b\uff0c\u60a8\u7684\u56e2\u961f\u53ef\u4ee5\u4e3a\u5168\u7403\u5ba2\u6237\u63d0\u4f9b\u4e00\u81f4\u7684\u300124\/7\u7684\u652f\u6301\u3002\u6ca1\u6709\u5ba2\u6237\u88ab\u843d\u4e0b\u7b49\u5f85\uff0c\u6bcf\u6b21\u4e92\u52a8\u90fd\u662f\u4e2a\u6027\u5316\u548c\u9ad8\u6548\u7684\u3002<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:57.2131147541%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/Enhanced-customer-experience-phrase.jpg\" alt=\"\u589e\u5f3a\u5ba2\u6237\u4f53\u9a8c-Phrase\" class=\"wp-image-110068\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/Enhanced-customer-experience-phrase.jpg 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/Enhanced-customer-experience-phrase-300x225.jpg 300w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/Enhanced-customer-experience-phrase-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center media-text-columns media-text-columns--media-left is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:57.2131147541%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/automated-knowledge.jpg\" alt=\"\u81ea\u52a8\u5316\u77e5\u8bc6\u4e0e Phrase \u548c Zendesk\" class=\"wp-image-110075\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/automated-knowledge.jpg 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/automated-knowledge-300x225.jpg 300w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/automated-knowledge-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:41.9672131148%\">\n<h2 class=\"wp-block-heading has-extra-large-font-size\" id=\"h-automated-knowledge-base-management-with-the-zendesk-guide-integration\">\u901a\u8fc7 Zendesk Guide Integration \u5b9e\u73b0\u81ea\u52a8\u5316\u77e5\u8bc6\u5e93\u7ba1\u7406<\/h2>\n\n\n\n<p>\u6bcf\u5f53\u60a8\u66f4\u65b0\u5e2e\u52a9\u4e2d\u5fc3\u65f6\uff0cPhrase \u4f1a\u81ea\u52a8\u53d1\u9001\u65b0\u5185\u5bb9\u8fdb\u884c\u7ffb\u8bd1\uff0c\u8fd9\u610f\u5473\u7740\u5ba2\u6237\u5c06\u59cb\u7ec8\u6709\u5176\u8bed\u8a00\u4e2d\u6700\u65b0\u7684\u5e2e\u52a9\u3002\u5f53\u5185\u5bb9\u662f\u6700\u65b0\u4e14\u6709\u7528\u65f6\uff0c\u5ba2\u6237\u5c31\u4e0d\u9700\u8981\u9891\u7e41\u5730\u8054\u7cfb\u652f\u6301\u56e2\u961f\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-phrase-green-background-color has-background has-background-images has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\" style=\"background-image:url(https:\/\/phrase.com\/wp-content\/uploads\/2024\/02\/b73d2cc70754ac3f815cbb0c99a61057-1.jpeg.webp);background-position:0% 0%;background-attachment:scroll;background-repeat:no-repeat;background-size:cover\"><div class=\"glide wp-block-phrase-com-testimonials\"><div class=\"glide__track\" data-glide-el=\"track\"><div class=\"glide__slides\">\t<div class=\"wp-block-phrase-com-testimonial glide__slide\">\n\t\t<div class=\"wp-block-phrase-com-testimonial__text \">\n\t\t\t<p>\u4f7f\u7528 Phrase \u7684\u673a\u5668\u7ffb\u8bd1\u529f\u80fd\u540e\uff0c\u6211\u4eec\u5e2e\u52a9\u4e2d\u5fc3\u53ef\u9009\u7684\u8bed\u8a00\u6570\u91cf\u589e\u52a0\u4e86 200%\u3002Phrase \u8ba9\u6211\u4eec\u80fd\u591f\u8d76\u5728\u4ea7\u54c1\u56e2\u961f\u63d0\u51fa\u9700\u6c42\u4e4b\u524d\u505a\u597d\u51c6\u5907\u3002\u6bd4\u5982\u5f53\u624b\u673a\u5e94\u7528\u5546\u5e97\u9700\u8981\u6211\u4eec\u63d0\u4f9b\u672c\u5730\u5316\u7684\u6587\u6863\u65f6\uff0c\u6211\u4eec\u65e9\u5c31\u51c6\u5907\u597d\u4e86\u3002\u673a\u5668\u7ffb\u8bd1\u81ea\u52a8\u9009\u62e9\u7b49\u521b\u65b0\u529f\u80fd\u80fd\u591f\u786e\u4fdd\u6211\u4eec\u4f7f\u7528\u7684\u673a\u5668\u7ffb\u8bd1\u5f15\u64ce\u662f\u6700\u9002\u5408\u5f53\u524d\u7ffb\u8bd1\u4efb\u52a1\u7684\u5f15\u64ce\u3002\u6e38\u620f\u6587\u672c\u3001\u8425\u9500\u7269\u6599\u548c\u666e\u901a\u6587\u672c\u90fd\u4e0d\u5728\u8bdd\u4e0b\u3002<\/p>\n\t\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial__author\">\n\t\t\t\n\t\t\t<div class=\"wp-block-phrase-com-testimonial__author-info\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"161\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/BigFish_Testimonial_Logo.png\" class=\"wp-block-phrase-com-testimonial__author-company-logo\" alt=\"Logo of Big Fish\" \/>\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-name\">\n\t\t\t\t\tJeremy Fair\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-title\">\n\t\t\t\t\t\u672c\u5730\u5316\u4e0e\u5546\u52a1\u7cfb\u7edf\u603b\u76d1\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial glide__slide\">\n\t\t<div class=\"wp-block-phrase-com-testimonial__text \">\n\t\t\t\u6211\u4eec\u4ece Phrase \u56e2\u961f\u90a3\u91cc\u83b7\u5f97\u4e86\u5168\u9762\u7684\u65b0\u624b\u57f9\u8bad\uff0c\u4e86\u89e3\u5982\u4f55\u6700\u597d\u5730\u8bbe\u7f6e\u548c\u4f7f\u7528 Phrase \u4e0e Zendesk \u4e4b\u95f4\u7684\u8fde\u63a5\u5668\u3002\r\n\r\n\u8fd9\u975e\u5e38\u6709\u6548\uff0c\u5728\u6574\u4e2a\u8fc7\u7a0b\u4e2d\u6211\u4eec\u6ca1\u6709\u9047\u5230\u4efb\u4f55\u95ee\u9898\u3002\u8fd9\u5e2e\u52a9\u6211\u4eec\u8fc5\u901f\u6269\u5c55\u5230\u5341\u4e2a\u65b0\u5e02\u573a\uff0c\u63d0\u4f9b\u5ba2\u6237\u652f\u6301\u6587\u7ae0\uff0c\u4ece\u800c\u5e2e\u52a9\u51cf\u5c11\u5ba2\u6237\u652f\u6301\u56e2\u961f\u5904\u7406\u7684\u5de5\u5355\u6570\u91cf\u3002\t\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial__author\">\n\t\t\t\n\t\t\t<div class=\"wp-block-phrase-com-testimonial__author-info\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"172\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2023\/04\/Memrise_Testimonial_Logo.png\" class=\"wp-block-phrase-com-testimonial__author-company-logo\" alt=\"Logo of Memrise (Zendesk)\" \/>\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-name\">\n\t\t\t\t\tKasia Bania Senior\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-title\">\n\t\t\t\t\t\u672c\u5730\u5316\u7ecf\u7406\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial glide__slide\">\n\t\t<div class=\"wp-block-phrase-com-testimonial__text \">\n\t\t\t\u5c06 Phrase \u96c6\u6210\u7528\u4e8e Zendesk \u5927\u5927\u51cf\u5c11\u4e86\u884c\u653f\u4efb\u52a1\uff0c\u4e3a\u6211\u4eec\u8282\u7701\u4e86\u5927\u91cf\u65f6\u95f4\u3002\r\n\r\n\u8fde\u63a5\u5668\u5b8c\u5168\u81ea\u52a8\u5316\u5730\u5c06\u6211\u4eec\u7684\u6280\u672f\u652f\u6301\u5185\u5bb9\u8bd1\u6210 13 \u79cd\u8bed\u8a00\uff0c\u4f7f\u6574\u4e2a\u7ffb\u8bd1\u8fc7\u7a0b\u66f4\u5feb\u3001\u66f4\u8f7b\u677e\u3002\t\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial__author\">\n\t\t\t\n\t\t\t<div class=\"wp-block-phrase-com-testimonial__author-info\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-300x300.png\" class=\"wp-block-phrase-com-testimonial__author-company-logo\" alt=\"Logo of Vista (Zendesk)\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-300x300.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-150x150.png 150w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-name\">\n\t\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-title\">\n\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\t<div class=\"wp-block-phrase-com-testimonials__carousel-controls\">\n\t\t<div class=\"wp-block-phrase-com-testimonials__carousel-progress-bar\"><\/div>\n\t\t<div class=\"glide__arrows wp-block-phrase-com-testimonials__carousel-arrows\" data-glide-el=\"controls\">\n\t\t\t<button type=\"button\" class=\"glide__arrow wp-block-phrase-com-testimonials__carousel-arrow\" data-glide-dir=\"<\">\n\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\"><path fill=\"currentColor\" d=\"m10.191 11 3.01 3.036-.917.924L8.36 11l3.925-3.96.915.924L10.192 11Z\"\/><\/svg>\n\t\t\t\t<span class=\"screen-reader-text\">Previous<\/span>\n\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"glide__arrow wp-block-phrase-com-testimonials__carousel-arrow\" data-glide-dir=\"&gt;\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\"><path fill=\"currentColor\" d=\"m11.809 11-3.01-3.036.916-.924L13.64 11l-3.925 3.96-.915-.924L11.808 11Z\"\/><\/svg>\n\t\t\t\t<span class=\"screen-reader-text\">Next<\/span>\n\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"glide__bullets wp-block-phrase-com-testimonials__company-logos\" data-glide-el=\"controls[nav]\">\n\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"glide__bullet wp-block-phrase-com-testimonials__company-logo\" data-glide-dir=\"=0\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"161\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/BigFish_Testimonial_Logo.png\" class=\"attachment-300x300 size-300x300\" alt=\"\" \/>\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"glide__bullet wp-block-phrase-com-testimonials__company-logo\" data-glide-dir=\"=1\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"172\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2023\/04\/Memrise_Testimonial_Logo.png\" class=\"attachment-300x300 size-300x300\" alt=\"\" \/>\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"glide__bullet wp-block-phrase-com-testimonials__company-logo\" 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