{"id":93034,"date":"2024-10-02T11:06:03","date_gmt":"2024-10-02T09:06:03","guid":{"rendered":"https:\/\/phrase.com\/customers\/zendesk-%e3%81%af%e9%ab%98%e5%93%81%e8%b3%aa%e3%81%aa%e5%a4%9a%e8%a8%80%e8%aa%9e%e3%83%ad%e3%83%bc%e3%82%ab%e3%83%aa%e3%82%bc%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7%e3%83%a6%e3%83%bc%e3%82%b6\/"},"modified":"2025-12-12T17:42:07","modified_gmt":"2025-12-12T16:42:07","slug":"zendesk","status":"publish","type":"case-study","link":"https:\/\/phrase.com\/ja\/customers\/zendesk\/","title":{"rendered":"Zendesk\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3068\u512a\u308c\u305f\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u65b0\u305f\u306a\u3064\u306a\u304c\u308a\u3092\u5b9f\u73fe"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
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2007\u5e74\u306b\u30c7\u30f3\u30de\u30fc\u30af\u306e\u30b3\u30da\u30f3\u30cf\u30fc\u30b2\u30f3\u3067\u8a2d\u7acb\u3055\u308c\u305fZendesk<\/a>\u306f\u3001\u304a\u5ba2\u69d8\u30b5\u30fc\u30d3\u30b9\u306e\u6df7\u4e71\u306b\u843d\u3061\u7740\u304d\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n

\u73fe\u5728\u3001\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u306b\u672c\u793e\u3092\u7f6e\u304fZendesk\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u8907\u96d1\u3055\u3092\u7c21\u7d20\u5316\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08SaaS\uff09\u88fd\u54c1\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Zendesk\u306e\u88fd\u54c1\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u3001\u55b6\u696d\u3084\u4eba\u6750\u52df\u96c6\u307e\u3067\u3001\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002Zendesk\u306e\u88fd\u54c1\u306f160\u306e\u56fd\u3068\u5730\u57df\u3067100,000\u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u306b\u4f7f\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u5168\u4e16\u754c\u306e\u5f93\u696d\u54e1\u6570\u306f5,000\u4eba\u3092\u8d85\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Zendesk_AI\"<\/figure>\n<\/div>\n\n\n\n
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\u8ab2\u984c <\/h2>\n\n\n\n

\u8fc5\u901f\u306a\u4e8b\u696d\u62e1\u5927\u306e\u305f\u3081\u306e\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u30d1\u30fc\u30c8\u30ca\u30fc<\/strong><\/p>\n\n\n\n

\u4f7f\u3044\u3084\u3059\u3055\u3001\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u5e45\u5e83\u3044\u7d71\u5408\u6a5f\u80fd\u3001AI\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001Zendesk\u306f\u304a\u5ba2\u69d8\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002Zendesk \u306f\u5275\u696d\u521d\u671f\u304b\u3089\u56fd\u969b\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3092\u9032\u3081\u3001\u73fe\u5728\u306f5\u3064\u306e\u30d0\u30ea\u30a2\u30f3\u30c8\u3092\u542b\u3080\u7d0431\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u5f53\u793e\u306eBusiness\u6226\u7565\u3068\u6210\u529f\u306e\u91cd\u8981\u306a\u8981\u7d20\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

Zendesk \u306e\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\u306f\u3001Zendesk \u306e\u88fd\u54c1\u306b\u95a2\u9023\u3059\u308b\u3042\u3089\u3086\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u305f\u3068\u3048\u3070 UI\u30e9\u30d9\u30eb\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u8a18\u4e8b\u3001\u6cd5\u52d9\u8cc7\u6599\u3001\u52d5\u753b\u3001\u753b\u50cf\u3001\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u8cc7\u6599\u306a\u3069\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002Zendesk \u306e\u7ffb\u8a33\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u5916\u90e8\u30d9\u30f3\u30c0\u30fc\u306b\u3088\u3063\u3066\u7ba1\u7406\u3055\u308c\u3066\u304a\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u53ef\u8996\u6027\u304c\u307b\u3068\u3093\u3069\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Zendesk \u304c\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u62e1\u5927\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u624b\u4f5c\u696d\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u307e\u3059\u307e\u3059\u7dad\u6301\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u3001\u6025\u901f\u306a\u6210\u9577\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u300c\u3055\u307e\u3056\u307e\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u67d4\u8edf\u306b\u9023\u643a\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30b9\u30b1\u30fc\u30eb\u3067\u304d\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3057\u305f\u304b\u3063\u305f\u306e\u3067\u3059\u300d\u3068Zendesk\u306e\u30d7\u30ed\u30c0\u30af\u30c8\u30b0\u30ed\u30fc\u30d0\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3 \u30b7\u30cb\u30a2\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001Yoko Drain\u306f\u8aac\u660e\u3057\u307e\u3057\u305f\u3002
<\/strong>
Zendesk \u306f\u3001\u7ffb\u8a33\u30e1\u30e2\u30ea\uff08TM\uff09\u3092\u81ea\u793e\u3067\u6240\u6709\u3057\u3001\u7dad\u6301\u30fb\u7ba1\u7406\u30fb\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u3088\u308a\u826f\u3044\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u30b3\u30b9\u30c8\u3001\u52b9\u7387\u3001\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u5f37\u5316\u3057\u3001\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3092\u5f37\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u00a0<\/p>\n\n\n\n

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\u79c1\u305f\u3061\u306f\u30015\u3064\u306e\u30d0\u30ea\u30a2\u30f3\u30c8\u3092\u542b\u3080\u7d0431\u306e\u8a00\u8a9e\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u4e16\u754c\u4e2d\u306e\u8907\u6570\u306e\u5e02\u5834\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u304a\u308a\u3001\u3055\u3089\u306b\u62e1\u5927\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u53ef\u8996\u6027\u3068\u7ba1\u7406\u304c\u306a\u3051\u308c\u3070\u3001\u3053\u306e\u8907\u96d1\u3055\u306f\u5727\u5012\u7684\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/em><\/strong><\/p>\n\n\n\n

\"Zendesk<\/figure>\nYoko Drain,<\/strong> Zendesk \u30d7\u30ed\u30c0\u30af\u30c8\u30b0\u30ed\u30fc\u30d0\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53\u30b7\u30cb\u30a2\u30c7\u30a3\u30ec\u30af\u30bf\u30fc<\/cite><\/blockquote>\n<\/div>\n\n\n\n
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\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h2>\n\n\n\n

Zendesk \u306f\u3001AI\u642d\u8f09\u306e Phrase Platform \u306e\u7d71\u5408\u6a5f\u80fd\u306b\u3088\u308a\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c1\u3092\u5f37\u5316<\/strong><\/p>\n\n\n\n

\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001Zendesk \u306f Phrase \u3092\u9078\u629e\u3057\u3001\u6700\u521d\u306b Phrase \u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306e\u3044\u304f\u3064\u304b\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u00a0\u305d\u306e\u5f8c\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c7\u30b6\u30a4\u30f3\u30c4\u30fc\u30eb Figma<\/a> \u7528\u306e\u30d7\u30e9\u30b0\u30a4\u30f3\u3092\u5c0e\u5165\u3057\u3001Zendesk \u306e\u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u304c\u69d8\u3005\u306a\u8a00\u8a9e\u3067\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30b6\u30a4\u30f3\u3092\u30c6\u30b9\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002
<\/strong><\/p>\n\n\n\n

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Zendesk \u3068 Phrase \u306f\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u6b63\u5f0f\u306b\u7de0\u7d50\u3057\u3001\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u306e\u7d71\u5408\u3092\u6210\u529f\u88cf\u306b\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u7d71\u5408\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001Zendesk \u306e\u304a\u5ba2\u69d8\u306f\u3001\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

Phrase\u306f\u30015\u5e74\u9593\u306eAI\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001Zendesk\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5185\u3067\u306e\u63d0\u4f9b\u3092\u62e1\u5927\u3057\u3001Zendesk Support\u5411\u3051\u306bPhrase Language AI\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u4f1a\u8a71\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7ffb\u8a33\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u3042\u3089\u3086\u308b\u8a00\u8a9e\u3067\u8fc5\u901f\u304b\u3064\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u9ad8\u54c1\u8cea\u306a\u7ffb\u8a33\u3092\u901a\u3058\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u6642\u9593\u3092\u5927\u5e45\u306b\u7bc0\u7d04\u3057\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u300cPhrase \u306e Advanced Analytics \u306f\u3001\u79c1\u305f\u3061\u306e\u30a2\u30bb\u30c3\u30c8\u306e\u5065\u5168\u6027\u3092\u628a\u63e1\u3057\u3001TM \u306e\u6d3b\u7528\u72b6\u6cc1\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u6a5f\u68b0\u7ffb\u8a33\u51fa\u529b\u306e\u54c1\u8cea\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u300d\u3053\u308c\u306b\u3088\u308a\u3001AI\u99c6\u52d5\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u30a8\u30f3\u30b8\u30f3\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30b5\u30a4\u30af\u30eb\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u300d\u3068\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30b0\u30ed\u30fc\u30d0\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30fb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u306eIn Ju Woo\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<\/div>\n\n\n\n

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\u300c\u79c1\u305f\u3061\u306f\u3001\u4e8b\u696d\u306e\u6210\u9577\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u3067\u304d\u3001\u900f\u660e\u6027\u304c\u3042\u308a\u3001\u7ffb\u8a33\u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u300dPhrase \u306f\u3053\u308c\u3089\u3059\u3079\u3066\u306e\u6761\u4ef6\u3092\u6e80\u305f\u3057\u3001\u3055\u3089\u306b\u305d\u308c\u4ee5\u4e0a\u306e\u6a5f\u80fd\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/strong><\/em><\/p>\n\n\n\n

\"In<\/figure>\nIn Ju Woo\u3001<\/strong> Zendesk \u30d7\u30ed\u30c0\u30af\u30c8\u30b0\u30ed\u30fc\u30d0\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3 \u30c7\u30a3\u30ec\u30af\u30bf\u30fc<\/cite><\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n

\u7d71\u8a08\u3068\u4e8b\u5b9f<\/h2>\n\n\n\n

Phrase\u304cZendesk\u306e\u696d\u52d9\u306b\u4e0e\u3048\u305f\u6e2c\u5b9a\u53ef\u80fd\u306a\u5f71\u97ff\u3092\u63a2\u308b<\/h2>\n\n\n\n
\n
\n
\n

96\uff05<\/p>\n\n\n\n

\u7de8\u96c6\u524d\u304a\u3088\u3073\u30dd\u30b9\u30c8\u30a8\u30c7\u30a3\u30c3\u30c8\u5f8c\u306e\u8ddd\u96e2\u89e3\u6790\u3067\u7bc0\u7d04\u3055\u308c\u305f\u6642\u9593<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

25%\u4ee5\u4e0a<\/p>\n\n\n\n

\u4eba\u624b\u7ffb\u8a33\u304b\u3089\u6a5f\u68b0\u7ffb\u8a33\u3078\u306e\u79fb\u884c\u306b\u3088\u308b\u30b3\u30b9\u30c8\u524a\u6e1b<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

100%<\/p>\n\n\n\n

\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u6027\u306e\u5411\u4e0a<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Phrase\u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/h2>\n\n\n\n

Zendesk \u306f\u8907\u6570\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u691c\u8a0e\u3057\u305f\u5f8c\u3001Phrase \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u6c7a\u3081\u307e\u3057\u305f\u3002\u3053\u306e\u6c7a\u5b9a\u306f\u3001Phrase \u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3001\u81ea\u52d5\u5316\u3078\u306e\u6ce8\u529b\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u512a\u3057\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u6a5f\u80fd\u3001\u305d\u3057\u3066\u5f37\u529b\u306aAPI\u6a5f\u80fd\u306b\u5f71\u97ff\u3092\u53d7\u3051\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

Yoko \u306e\u30e1\u30e2\uff1a\u00a0\u300cPhrase\u306eAI\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7ffb\u8a33\u306e\u54c1\u8cea\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u76e3\u8996\u3057\u3001QA\u3067\u304d\u307e\u3059\u3002\u300dAI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u79c1\u305f\u3061\u306e\u7ffb\u8a33\u304c\u6c42\u3081\u3089\u308c\u308b\u57fa\u6e96\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Phrase \u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u79c1\u305f\u3061\u304c\u6b63\u3057\u3044\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u306e\u306b\u5f79\u7acb\u3061\u3001\u65b0\u305f\u306a\u8ab2\u984c\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u30aa\u30fc\u30d7\u30f3\u306a\u5bfe\u8a71\u3092\u884c\u3063\u3066\u304a\u308a\u3001\u79c1\u306f Phrase \u304c\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u308b\u3068\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u79c1\u305f\u3061\u306f Phrase \u3068\u5171\u306b\u6210\u9577\u3057\u3066\u3044\u3051\u308b\u306e\u3067\u3059\u3002”<\/strong><\/em><\/p>\n\n\n\n

\"Yoko<\/figure>\nYoko Drain\u3001<\/strong> Zendesk \u30d7\u30ed\u30c0\u30af\u30c8\u30b0\u30ed\u30fc\u30d0\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53\u30b7\u30cb\u30a2\u30c7\u30a3\u30ec\u30af\u30bf\u30fc<\/cite><\/blockquote>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n

\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n\n\n\n

\u512a\u308c\u305f<\/strong><\/strong> \u30a4\u30f3\u30b5\u30a4\u30c8<\/strong><\/strong><\/h4>\n\n\n\n

Phrase Platform \u306b\u3088\u308a\u3001Zendesk \u306f\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3092100%\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u30bf\u30a4\u30d7\u3092\u7c21\u5358\u306b\u7ba1\u7406\u3057\u3001\u65e2\u5b58\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u66f4\u65b0\u3057\u305f\u308a\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u65b0\u3057\u3044\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n

\u54c1\u8cea\u3068\u4e00\u8cab\u6027\u304c\u3055\u3089\u306b\u5411\u4e0a<\/strong><\/h4>\n\n\n\n

In Ju \u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u73fe\u5728\u3001\u7ffb\u8a33\u30e1\u30e2\u30ea\u3092\u5b8c\u5168\u306b\u7ba1\u7406\u3067\u304d\u3001\u3059\u3079\u3066\u306e\u8a00\u8a9e\u3067\u9ad8\u54c1\u8cea\u306a\u7ffb\u8a33\u3068\u4e00\u8cab\u3057\u305f\u7528\u8a9e\u306e\u4f7f\u7528\u304c\u4fdd\u8a3c\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300d\u3053\u308c\u306f\u79c1\u305f\u3061\u306b\u3068\u3063\u3066\u3001\u307e\u3055\u306b\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3067\u3057\u305f\u3002<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

\u753b\u671f\u7684\u306a\u81ea\u52d5\u5316<\/strong><\/strong><\/h4>\n\n\n\n

Phrase \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001Zendesk \u306f\u591a\u304f\u306e\u624b\u4f5c\u696d\u306b\u3088\u308b\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u9053\u3092\u9806\u8abf\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002Phrase \u306e\u30d7\u30ea\u30bb\u30c3\u30c8\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u5f93\u6765\u624b\u4f5c\u696d\u3060\u3063\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u305f\u3053\u3068\u3067\u3001\u4e00\u90e8\u306e\u5206\u91ce\u3067100\uff05\u306e\u6539\u5584\u304c\u9054\u6210\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n

\u6642\u9593\u3068\u30b3\u30b9\u30c8\u306e\u5927\u5e45\u306a\u524a\u6e1b<\/strong><\/strong><\/h4>\n\n\n\n

Advanced Analytics \u306b\u3088\u308a\u3001Zendesk \u306f\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u5206\u6790\u6642\u9593\u3092\u6570\u6642\u9593\u304b\u3089\u6570\u5206\u306b\u77ed\u7e2e\u3057\u300196% \u306e\u6642\u9593\u524a\u6e1b\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001Phrase \u3092\u4f7f\u3063\u3066\u4eba\u624b\u7ffb\u8a33\u304b\u3089\u6a5f\u68b0\u7ffb\u8a33\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001\u7ffb\u8a33\u30b3\u30b9\u30c8\u304c25%\u4ee5\u4e0a\u524a\u6e1b\u3055\u308c\u3001\u52b9\u7387\u3082\u3055\u3089\u306b\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027<\/strong><\/strong><\/strong><\/h4>\n\n\n\n

2019\u5e74\u4ee5\u964d\u3001Zendesk\u306e\u53ce\u76ca\u306f\u65b0\u88fd\u54c1\u306e\u6295\u5165\u3068\u5e02\u5834\u62e1\u5927\u306b\u3088\u308a\u3001164%\u4ee5\u4e0a\u5897\u52a0\u3057\u307e\u3057\u305f\u3002Zendesk \u306e\u4fe1\u983c\u3067\u304d\u308b\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u6280\u8853\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u3001Phrase \u306f\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u88fd\u54c1\u30ea\u30ea\u30fc\u30b9\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u9ad8\u54c1\u8cea\u306a\u7ffb\u8a33\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001Zendesk \u306f\u8fc5\u901f\u306b\u30b9\u30b1\u30fc\u30eb\u3057\u3001\u8cb7\u53ce\u3057\u305f\u4f01\u696d\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\"Zendesk_Workforce_Management\"<\/figure>\n<\/div>\n\n\n\n
\n

\u7d50\u8ad6<\/h2>\n\n\n\n

Zendesk + Phrase = \u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3068\u512a\u308c\u305f\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba<\/strong><\/p>\n\n\n\n

Zendesk\u3068Phrase\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u308a\u3001Zendesk\u306f\u512a\u308c\u305f\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u80fd\u529b\u306b\u652f\u3048\u3089\u308c\u3001\u8fc5\u901f\u306b\u4e8b\u696d\u898f\u6a21\u3092\u62e1\u5927\u3057\u3001\u9ad8\u54c1\u8cea\u306a\u304a\u5ba2\u69d8\u30b5\u30dd\u30fc\u30c8\u3092\u4e16\u754c\u4e2d\u306b\u7d0d\u54c1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

Zendesk \u306f Phrase \u306e\u6700\u65b0\u306e Gen AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30c6\u30b9\u30c8\u3057\u3066\u304a\u308a\u3001Phrase \u306e\u88fd\u54c1\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u3082\u5e38\u306b\u671f\u5f85\u3092\u5bc4\u305b\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u767a\u58f2\u3055\u308c\u308b\u65b0\u88fd\u54c1\u3092\u30c6\u30b9\u30c8\u3059\u308b\u305f\u3081\u306b\u3001\u524d\u3082\u3063\u3066\u30d7\u30e9\u30f3\u3092\u7acb\u3066\u3066\u3044\u307e\u3059\u3002\u00a0\u300c\u79c1\u305f\u3061\u306e\u4e8b\u696d\u306f Phrase \u306e\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3068\u5171\u306b\u6210\u9577\u3057\u3001\u5e38\u306b\u65b0\u3057\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u8a08\u753b\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u4eca\u5f8c\u3055\u3089\u306b\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u6a5f\u80fd\u304c\u767b\u5834\u3059\u308b\u306e\u3092\u697d\u3057\u307f\u306b\u3057\u3066\u3044\u307e\u3059\u300d\u3068 In Ju \u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n

Zendesk \u306f Zendesk-Phrase \u30b3\u30cd\u30af\u30bf\u30fc\u3082\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002Zendesk \u306f\u72ec\u81ea\u306e\u793e\u5185\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u5229\u7528\u65b9\u6cd5\u304c\u5909\u5316\u3057\u305f\u305f\u3081\u3001\u30b3\u30cd\u30af\u30bf\u30fc\u304c\u3042\u308c\u3070\u3001\u307b\u3068\u3093\u3069\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

Zendesk \u306f\u3001Phrase \u3092\u6d3b\u7528\u3057\u3066\u3001\u4eca\u5f8c\u3055\u3089\u306b\u591a\u304f\u306e\u81ea\u52d5\u5316\u3092\u8ffd\u52a0\u3057\u3001\u7279\u306b AI \u3084 MT\uff08\u6a5f\u68b0\u7ffb\u8a33\uff09\u5206\u91ce\u306b\u304a\u3051\u308b\u6700\u65b0\u306e\u52d5\u5411\u3092\u5148\u53d6\u308a\u3057\u7d9a\u3051\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\t
\n\t\t
\n\t\t\tPhrase \u3092\u4f7f\u3046\u3053\u3068\u3067\u3001Zendesk<\/a> \u306f\u591a\u304f\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u9069\u5207\u306a\u81ea\u52d5\u5316\u304c\u6574\u3063\u3066\u3044\u308c\u3070\u3001\u79c1\u305f\u3061\u306f\u696d\u52d9\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u3001\u54c1\u8cea\u3092\u7d9a\u3051\u3066\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\t\t<\/div>\n\t\t
\n\t\t\t\"Photo\n\t\t\t
\n\t\t\t\t\"Logo\n\t\t\t\t

\n\t\t\t\t\tYoko Drain\t\t\t\t<\/p>\n\n\t\t\t\t

\n\t\t\t\t\tZendeskZendesk \u30d7\u30ed\u30c0\u30af\u30c8\u30b0\u30ed\u30fc\u30d0\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div><\/div><\/div>\n\n\n\n

\n

\u3054\u5229\u7528\u3092\u958b\u59cb\u3059\u308b\u6e96\u5099\u306f\u3067\u304d\u3066\u3044\u307e\u3059\u304b\uff1f<\/strong><\/h2>\n\n\n\n

\u5c0e\u5165\u306b\u95a2\u3059\u308b\u3054\u8cea\u554f\u3084\u3054\u76f8\u8ac7\u306f\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

\n
\u30c7\u30e2\u3092\u4e88\u7d04<\/a><\/div>\n\n\n\n
\u6599\u91d1\u3092\u898b\u308b<\/a><\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

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