{"id":93035,"date":"2024-10-02T11:06:03","date_gmt":"2024-10-02T09:06:03","guid":{"rendered":"https:\/\/phrase.com\/customers\/zendesk-%e4%bb%a5%e5%85%a8%e7%90%83%e6%8b%93%e5%b1%95%e5%8a%9b%e5%92%8c%e5%8d%93%e8%b6%8a%e6%9c%ac%e5%9c%b0%e5%8c%96%e4%bf%83%e8%bf%9b%e6%96%b0%e7%9a%84%e8%81%94%e7%bb%93\/"},"modified":"2025-12-12T17:38:48","modified_gmt":"2025-12-12T16:38:48","slug":"zendesk","status":"publish","type":"case-study","link":"https:\/\/phrase.com\/zh\/customers\/zendesk\/","title":{"rendered":"Zendesk \u901a\u8fc7\u5168\u7403\u53ef\u6269\u5c55\u6027\u548c\u5353\u8d8a\u7684\u672c\u5730\u5316\u80fd\u529b\uff0c\u4fc3\u8fdb\u65b0\u7684\u8fde\u63a5"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
\n

Zendesk \u4e8e 2007 \u5e74\u5728\u4e39\u9ea6\u54e5\u672c\u54c8\u6839\u6210\u7acb\uff0c\u65e8\u5728\u4e3a\u5ba2\u6237\u670d\u52a1\u7684\u6df7\u4e71\u5e26\u6765\u4e00\u4e1d\u5e73\u9759\u3002<\/p>\n\n\n\n

Zendesk \u73b0\u603b\u90e8\u4f4d\u4e8e\u65e7\u91d1\u5c71\uff0c\u5176\u8f6f\u4ef6\u5373\u670d\u52a1\uff08SaaS\uff09\u4ea7\u54c1\u65e8\u5728\u7b80\u5316\u4e1a\u52a1\u590d\u6742\u6027\uff0c\u5e76\u5e2e\u52a9\u4f01\u4e1a\u4e0e\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb\u3002Zendesk \u7684\u4ea7\u54c1\u4e0d\u4ec5\u6db5\u76d6\u5ba2\u670d\uff0c\u8fd8\u6269\u5c55\u5230\u4e86\u9500\u552e\u548c\u5458\u5de5\u4f53\u9a8c\u9886\u57df\u3002\u5168\u7403 160 \u591a\u4e2a\u56fd\u5bb6\u548c\u5730\u533a\u6709\u8d85\u8fc7 100,000 \u5bb6\u516c\u53f8\u4f7f\u7528 Zendesk \u7684\u4ea7\u54c1\uff0c\u5176\u5168\u7403\u5458\u5de5\u603b\u6570\u8d85\u8fc7 5,000 \u4eba\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
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\"Zendesk_AI\"<\/figure>\n<\/div>\n\n\n\n
\n

\u6311\u6218 <\/h2>\n\n\n\n

\u5feb\u901f\u6269\u5c55\u7684\u6218\u7565\u672c\u5730\u5316\u5408\u4f5c\u4f19\u4f34<\/strong><\/p>\n\n\n\n

Zendesk \u4ea7\u54c1\u6613\u7528\uff0c\u62e5\u6709\u4e30\u5bcc\u7684\u6e20\u9053\u89e3\u51b3\u65b9\u6848\u3001\u5e7f\u6cdb\u7684\u96c6\u6210\u548c AI \u529f\u80fd\uff0c\u52a9\u529b\u5176\u6210\u4e3a\u5ba2\u6237\u652f\u6301\u8f6f\u4ef6\u9886\u57df\u7684\u9886\u5bfc\u8005\u3002Zendesk \u81ea\u6210\u7acb\u4e4b\u521d\u5c31\u5f00\u59cb\u5b9e\u65bd\u56fd\u9645\u5316\u89e3\u51b3\u65b9\u6848\uff0c\u76ee\u524d\u652f\u6301\u8fd1 31 \u79cd\u8bed\u8a00\uff0c\u5305\u62ec 5 \u79cd\u8bed\u8a00\u53d8\u4f53\u3002\u8fd9\u4f7f\u5f97\u672c\u5730\u5316\u6210\u4e3a\u516c\u53f8\u4e1a\u52a1\u6218\u7565\u548c\u6210\u529f\u7684\u5173\u952e\u65b9\u9762\u3002<\/p>\n\n\n\n

Zendesk \u7684\u672c\u5730\u5316\u56e2\u961f\u8d1f\u8d23\u7ffb\u8bd1\u4e0e Zendesk \u4ea7\u54c1\u76f8\u5173\u7684\u6240\u6709\u5185\u5bb9\uff0c\u5305\u62ec UI \u6807\u7b7e\u3001\u77e5\u8bc6\u5e93\u6587\u7ae0\u3001\u6cd5\u5f8b\u6750\u6599\u3001\u89c6\u9891\u3001\u56fe\u7247\u3001\u5ba2\u6237\u8c03\u67e5\u3001\u57f9\u8bad\u7b49\u3002Zendesk \u7684\u7ffb\u8bd1\u6d41\u7a0b\u7531\u5916\u90e8\u4f9b\u5e94\u5546\u7ba1\u7406\uff0c\u4e14\u5bf9\u5de5\u4f5c\u6d41\u7f3a\u4e4f\u8db3\u591f\u7684\u53ef\u89c1\u6027\u3002\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n

\u968f\u7740 Zendesk \u5168\u7403\u6269\u5f20\uff0c\u624b\u52a8\u6d41\u7a0b\u53d8\u5f97\u8d8a\u6765\u8d8a\u96be\u4ee5\u4e3a\u7ee7\u3002\u516c\u53f8\u9700\u8981\u4e00\u5957\u80fd\u591f\u968f\u7740\u5176\u5feb\u901f\u589e\u957f\u800c\u6269\u5c55\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n\n\n\n

Zendesk \u4ea7\u54c1\u5168\u7403\u5316\u9ad8\u7ea7\u603b\u76d1 Yoko Drain \u89e3\u91ca\u9053\uff1a\u201c\u6211\u4eec\u5e0c\u671b\u80fd\u591f\u7075\u6d3b\u5730\u4e0e\u4e0d\u540c\u7684\u5408\u4f5c\u4f19\u4f34\u5f00\u5c55\u5de5\u4f5c\uff0c\u5e76\u6839\u636e\u9700\u8981\u8fdb\u884c\u6269\u5c55\u3002\u201d
<\/strong>
Zendesk \u5e0c\u671b\u62e5\u6709\u3001\u7ef4\u62a4\u5e76\u63a7\u5236\u5176\u7ffb\u8bd1\u8bb0\u5fc6\u5e93\uff08TM\uff09\u3002\u540c\u65f6\uff0cZendesk \u8fd8\u9700\u8981\u66f4\u5927\u7684\u672c\u5730\u5316\u6570\u636e\u8bbf\u95ee\u6743\u9650\uff0c\u4ee5\u4fbf\u505a\u51fa\u66f4\u660e\u667a\u7684\u51b3\u7b56\uff0c\u5e76\u52a0\u5f3a\u5176\u672c\u5730\u5316\u6d41\u7a0b\uff0c\u4ece\u800c\u63d0\u5347\u6210\u672c\u6548\u76ca\u3001\u6548\u7387\u548c\u8d28\u91cf\u3002\u00a0<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

\u6211\u4eec\u652f\u6301\u7ea6 31 \u79cd\u8bed\u8a00\uff08\u5305\u62ec 5 \u79cd\u53d8\u4f53\uff09\uff0c\u5e76\u5728\u5168\u7403\u591a\u4e2a\u5e02\u573a\u8fd0\u8425\uff0c\u6211\u4eec\u4e5f\u5728\u6301\u7eed\u5c55\u5f00\u4e1a\u52a1\u3002\u5728\u7f3a\u4e4f\u53ef\u89c1\u6027\u548c\u63a7\u5236\u529b\u7684\u60c5\u51b5\u4e0b\uff0c\u7ba1\u7406\u8fd9\u4e00\u8fc7\u7a0b\u7684\u590d\u6742\u6027\u53ef\u80fd\u4f1a\u8ba9\u4eba\u611f\u5230\u96be\u4ee5\u5e94\u5bf9\u3002<\/em><\/strong><\/p>\n\n\n\n

\"Yoko<\/figure>\nYoko Drain,<\/strong> Zendesk \u4ea7\u54c1\u5168\u7403\u5316\u9ad8\u7ea7\u603b\u76d1<\/cite><\/blockquote>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n

\u89e3\u51b3\u65b9\u6848<\/h2>\n\n\n\n

Zendesk \u901a\u8fc7\u96c6\u6210 AI \u9a71\u52a8\u7684 Phrase Platform\uff0c\u6269\u5927\u5168\u7403\u5f71\u54cd\u529b<\/strong><\/p>\n\n\n\n

\u4e3a\u4e86\u5b9e\u73b0\u5176\u672c\u5730\u5316\u76ee\u6807\uff0cZendesk \u9009\u62e9\u4e86 Phrase\uff0c\u5e76\u6700\u521d\u5b9e\u65bd\u4e86 Phrase \u4f01\u4e1a\u7248 \u672c\u5730\u5316\u5e73\u53f0<\/a>\u7684\u591a\u4e2a\u7ec4\u4ef6\u3002\u00a0\u968f\u540e\uff0cZendesk \u4e3a\u534f\u4f5c\u8bbe\u8ba1\u5de5\u5177 Figma<\/a> \u63a8\u51fa\u4e86\u63d2\u4ef6\uff0c\u4f7f\u8bbe\u8ba1\u56e2\u961f\u80fd\u591f\u5728\u4e0d\u540c\u8bed\u8a00\u95f4\u6d4b\u8bd5\u672c\u5730\u5316\u8bbe\u8ba1\u3002
<\/strong><\/p>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
<\/div>\n\n\n\n

Zendesk \u548c Phrase \u968f\u540e\u6b63\u5f0f\u5efa\u7acb\u4e86\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\uff0c\u4fc3\u6210\u4e86\u4e24\u5927\u5e73\u53f0\u4e4b\u95f4\u7684\u6210\u529f\u96c6\u6210\u3002\u6b64\u96c6\u6210\u5141\u8bb8 Zendesk \u5ba2\u6237\u5bf9\u5176\u5e2e\u52a9\u4e2d\u5fc3\u5185\u5bb9\u8fdb\u884c\u672c\u5730\u5316\u3002<\/p>\n\n\n\n

\u4f5c\u4e3a\u5176\u4e94\u5e74AI\u8def\u7ebf\u56fe\u7684\u4e00\u90e8\u5206\uff0cPhrase \u6269\u5c55\u4e86\u5176\u5728 Zendesk \u751f\u6001\u7cfb\u7edf\u4e2d\u7684\u4ea7\u54c1\uff0c\u901a\u8fc7\u63a8\u51fa\u9002\u7528\u4e8e Zendesk Support \u7684 Phrase Language AI\uff0c\u5b9e\u73b0\u5ba2\u6237\u4e0e\u5ba2\u670d\u4e4b\u95f4\u5bf9\u8bdd\u7684\u5b9e\u65f6\u7ffb\u8bd1\u3002\u8be5\u89e3\u51b3\u65b9\u6848\u4f7f\u5ba2\u6237\u652f\u6301\u4ee3\u7406\u80fd\u591f\u901a\u8fc7\u5feb\u901f\u3001\u53ef\u9760\u4e14\u9ad8\u8d28\u91cf\u7684\u7ffb\u8bd1\uff0c\u4ee5\u4efb\u4f55\u8bed\u8a00\u8fdb\u884c\u6c9f\u901a\uff0c\u4ece\u800c\u663e\u8457\u8282\u7701\u65f6\u95f4\u5e76\u964d\u4f4e\u6210\u672c\u3002<\/p>\n\n\n\n

\u201cPhrase \u7684 Advanced Analytics \u5e2e\u52a9\u6211\u4eec\u4e86\u89e3\u8d44\u4ea7\u7684\u5065\u5eb7\u72b6\u51b5\u3001\u76d1\u63a7\u7ffb\u8bd1\u8bb0\u5fc6\u5e93\uff08TM\uff09\u7684\u5229\u7528\u7387\uff0c\u5e76\u4e86\u89e3\u673a\u5668\u7ffb\u8bd1\u8f93\u51fa\u7684\u8d28\u91cf\u3002\u8fd9\u4f7f\u6211\u4eec\u80fd\u591f\u6839\u636e AI \u9a71\u52a8\u7684\u6d1e\u5bdf\u6765\u5b89\u6392\u5f15\u64ce\u8bad\u7ec3\u5468\u671f\uff0c\u201d\u4ea7\u54c1\u5168\u7403\u5316\u603b\u76d1 In Ju Woo \u8868\u793a\u3002<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\n
\n

\u6211\u4eec\u9700\u8981\u4e00\u5957\u80fd\u591f\u968f\u7740\u6211\u4eec\u7684\u4e1a\u52a1\u6269\u5c55\u3001\u63d0\u4f9b\u900f\u660e\u5ea6\uff0c\u5e76\u4e3a\u6211\u4eec\u7684\u7ffb\u8bd1\u6d41\u7a0b\u63d0\u4f9b\u8be6\u7ec6\u6d1e\u5bdf\u7684\u89e3\u51b3\u65b9\u6848\u3002Phrase \u4e0d\u4ec5\u6ee1\u8db3\u4e86\u6211\u4eec\u6240\u6709\u7684\u9700\u6c42\uff0c\u8fd8\u505a\u5f97\u66f4\u597d\u3002<\/strong><\/em><\/p>\n\n\n\n

\"In<\/figure>\nIn Ju Woo,<\/strong> Zendesk \u4ea7\u54c1\u5168\u7403\u5316\u9ad8\u7ea7\u603b\u76d1<\/cite><\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n

\u7edf\u8ba1\u6570\u636e\u4e0e\u4e8b\u5b9e<\/h2>\n\n\n\n

\u63a2\u7d22 Phrase \u5bf9 Zendesk \u8fd0\u8425\u7684\u53ef\u8861\u91cf\u5f71\u54cd<\/h2>\n\n\n\n
\n
\n
\n

96%<\/p>\n\n\n\n

\u8282\u7701\u65f6\u95f4\u7684\u8bd1\u524d\u548c\u8bd1\u540e\u7f16\u8f91\u8ddd\u79bb\u5206\u6790<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

>25%<\/p>\n\n\n\n

\u5c06\u7ffb\u8bd1\u65b9\u5f0f\u4ece\u4eba\u5de5\u7ffb\u8bd1\u8f6c\u4e3a\u673a\u5668\u7ffb\u8bd1\uff0c\u5b9e\u73b0\u4e86\u6210\u672c\u964d\u4f4e\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

100%<\/p>\n\n\n\n

\u63d0\u5347\u672c\u5730\u5316\u6d41\u7a0b\u7684\u53ef\u89c1\u6027<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\u4e3a\u4ec0\u4e48\u9009\u62e9 Phrase\uff1f<\/h2>\n\n\n\n

Zendesk \u5728\u8bc4\u4f30\u4e86\u591a\u4e2a\u6280\u672f\u89e3\u51b3\u65b9\u6848\u540e\uff0c\u9009\u62e9\u4e86 Phrase\u3002Phrase \u7684\u4ea7\u54c1\u8def\u7ebf\u56fe\u3001\u5bf9\u81ea\u52a8\u5316\u7684\u5173\u6ce8\u3001\u7528\u6237\u53cb\u597d\u7684\u754c\u9762\u3001\u9ad8\u7ea7\u5206\u6790\u529f\u80fd\u4ee5\u53ca\u5f3a\u5927\u7684 API \u80fd\u529b\u5f71\u54cd\u4e86\u8fd9\u4e00\u51b3\u7b56\u3002<\/p>\n\n\n\n

Yoko \u8868\u793a\uff1a\u00a0\u201c\u501f\u52a9 Phrase \u7684 AI \u529f\u80fd\uff0c\u6211\u4eec\u80fd\u591f\u66f4\u6709\u6548\u5730\u76d1\u63a7\u548c\u8d28\u68c0\u7ffb\u8bd1\u8d28\u91cf\u3002\u201dAI \u89e3\u51b3\u65b9\u6848\u5e2e\u52a9\u6211\u4eec\u8bc6\u522b\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\uff0c\u5e76\u786e\u4fdd\u6211\u4eec\u7684\u7ffb\u8bd1\u7b26\u5408\u6240\u9700\u6807\u51c6\u3002\u201d<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

\u201c\u6211\u4eec\u4e0e Phrase \u7684\u5408\u4f5c\u5173\u7cfb\u5e2e\u52a9\u6211\u4eec\u505a\u51fa\u6b63\u786e\u7684\u51b3\u7b56\uff0c\u5e76\u5728\u9047\u5230\u65b0\u60c5\u51b5\u65f6\u4e3a\u6211\u4eec\u63d0\u4f9b\u5e2e\u52a9\u3002\u6211\u4eec\u4fdd\u6301\u7740\u5f00\u653e\u7684\u5bf9\u8bdd\uff0c\u6211\u76f8\u4fe1 Phrase \u80fd\u5728\u6070\u5f53\u7684\u65f6\u673a\u63d0\u4f9b\u5408\u9002\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u4ece\u800c\u8ba9\u6211\u4eec\u80fd\u591f\u4e0e Phrase \u4e00\u540c\u6210\u957f\u3002\u201d<\/strong><\/em><\/p>\n\n\n\n

\"Yoko<\/figure>\nYoko Drain,<\/strong> Zendesk \u4ea7\u54c1\u5168\u7403\u5316\u9ad8\u7ea7\u603b\u76d1<\/cite><\/blockquote>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n

\u4f18\u52bf<\/h2>\n\n\n\n
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\"\"<\/figure>\n\n\n\n

\u5353\u8d8a<\/strong><\/strong> \u6d1e\u5bdf<\/strong><\/strong><\/h4>\n\n\n\n

Phrase Platform \u4e3a Zendesk \u7684\u672c\u5730\u5316\u6d41\u7a0b\u63d0\u4f9b\u4e86 100% \u7684\u53ef\u89c1\u6027\u3002\u516c\u53f8\u53ef\u4ee5\u8f7b\u677e\u7ba1\u7406\u591a\u79cd\u5185\u5bb9\u7c7b\u578b\uff0c\u66f4\u65b0\u73b0\u6709\u5de5\u4f5c\u6d41\uff0c\u5e76\u6839\u636e\u9700\u8981\u521b\u5efa\u65b0\u7684\u5de5\u4f5c\u6d41\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
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\"\"<\/figure>\n\n\n\n

\u66f4\u9ad8\u7684\u8d28\u91cf\u548c\u4e00\u81f4\u6027<\/strong><\/h4>\n\n\n\n

In Ju \u8868\u793a\uff1a\u201c\u6211\u4eec\u73b0\u5728\u53ef\u4ee5\u5b8c\u5168\u638c\u63a7\u6211\u4eec\u7684\u7ffb\u8bd1\u8bb0\u5fc6\u5e93\uff0c\u786e\u4fdd\u6240\u6709\u8bed\u8a00\u7684\u9ad8\u8d28\u91cf\u7ffb\u8bd1\u548c\u672f\u8bed\u4f7f\u7528\u7684\u4e00\u81f4\u6027\u3002\u8fd9\u5bf9\u6211\u4eec\u6765\u8bf4\u662f\u4e00\u4e2a\u6539\u53d8\u6e38\u620f\u89c4\u5219\u7684\u4e3e\u63aa\u3002\u201d<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
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\"\"<\/figure>\n\n\n\n

\u98a0\u8986\u6027\u81ea\u52a8\u5316<\/strong><\/strong><\/h4>\n\n\n\n

\u501f\u52a9 Phrase\uff0cZendesk \u6b63\u5728\u987a\u5229\u5b9e\u73b0\u8bb8\u591a\u624b\u52a8\u672c\u5730\u5316\u6d41\u7a0b\u7684\u81ea\u52a8\u5316\u3002\u4f7f\u7528 Phrase \u5185\u9884\u8bbe\u5de5\u5177\u5c06\u539f\u672c\u624b\u52a8\u7684\u6d41\u7a0b\u5b9e\u73b0\u81ea\u52a8\u5316\u540e\uff0c\u90e8\u5206\u9886\u57df\u7684\u6548\u7387\u63d0\u5347\u4e86 100%\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n

\u663e\u8457\u8282\u7701\u65f6\u95f4\u548c\u6210\u672c<\/strong><\/strong><\/h4>\n\n\n\n

Advanced Analytics \u542f\u7528\u540e\uff0cZendesk \u80fd\u591f\u5c06\u672c\u5730\u5316\u9879\u76ee\u5206\u6790\u65f6\u95f4\u4ece\u6570\u5c0f\u65f6\u7f29\u77ed\u5230\u51e0\u5206\u949f\uff0c\u5b9e\u73b0\u4e86 96% \u7684\u65f6\u95f4\u8282\u7701\u3002\u6b64\u5916\uff0c\u4ece\u4eba\u5de5\u7ffb\u8bd1\u8f6c\u5411\u4f7f\u7528 Phrase \u8fdb\u884c\u673a\u5668\u7ffb\u8bd1\uff0c\u4f7f\u7ffb\u8bd1\u6210\u672c\u964d\u4f4e\u4e86 25% \u4ee5\u4e0a\uff0c\u8fdb\u4e00\u6b65\u63d0\u5347\u4e86\u6548\u7387\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

\u7075\u6d3b\u6027\u4e0e\u53ef\u6269\u5c55\u6027<\/strong><\/strong><\/strong><\/h4>\n\n\n\n

\u81ea 2019 \u5e74\u4ee5\u6765\uff0c\u968f\u7740\u65b0\u4ea7\u54c1\u7684\u63a8\u51fa\u548c\u5e02\u573a\u7684\u6269\u5c55\uff0cZendesk \u7684\u6536\u5165\u589e\u957f\u4e86 164% \u4ee5\u4e0a\u3002\u4f5c\u4e3a Zendesk \u503c\u5f97\u4fe1\u8d56\u7684\u672c\u5730\u5316\u6280\u672f\u5408\u4f5c\u4f19\u4f34\uff0cPhrase \u4f18\u5316\u4e86\u6d41\u7a0b\u3001\u52a0\u5feb\u4e86\u4ea7\u54c1\u4e0a\u5e02\u901f\u5ea6\uff0c\u5e76\u786e\u4fdd\u4e86\u9ad8\u8d28\u91cf\u7684\u7ffb\u8bd1\u3002\u8fd9\u79cd\u652f\u6301\u4f7f Zendesk \u80fd\u591f\u5feb\u901f\u6269\u5c55\u5e76\u65e0\u7f1d\u6574\u5408\u6536\u8d2d\u9879\u76ee\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\"Zendesk_Workforce_Management\"<\/figure>\n<\/div>\n\n\n\n
\n

\u7ed3\u8bba<\/h2>\n\n\n\n

Zendesk + Phrase = \u63a8\u52a8\u5168\u7403\u53ef\u6269\u5c55\u6027\u4e0e\u5353\u8d8a\u672c\u5730\u5316<\/strong><\/p>\n\n\n\n

Zendesk \u4e0e Phrase \u7684\u5408\u4f5c\u663e\u8457\u63d0\u5347\u4e86 Zendesk \u5feb\u901f\u6269\u5c55\u7684\u80fd\u529b\uff0c\u5f97\u76ca\u4e8e\u5353\u8d8a\u7684\u672c\u5730\u5316\u80fd\u529b\uff0c\u4f7f\u5176\u80fd\u591f\u5728\u5168\u7403\u8303\u56f4\u5185\u4ea4\u4ed8\u9ad8\u8d28\u91cf\u7684\u5ba2\u6237\u652f\u6301\u3002<\/p>\n\n\n\n

Zendesk \u6b63\u5728\u6d4b\u8bd5 Phrase \u6700\u65b0\u7684\u751f\u6210\u5f0f AI \u521b\u65b0\uff0c\u5e76\u59cb\u7ec8\u5bf9 Phrase \u7684\u4ea7\u54c1\u8def\u7ebf\u56fe\u611f\u5230\u5174\u594b\u3002\u5b83\u4f1a\u63d0\u524d\u89c4\u5212\uff0c\u6d4b\u8bd5\u672a\u6765\u5c06\u8981\u53d1\u5e03\u7684\u65b0\u4ea7\u54c1\u3002\u00a0\u201c\u6211\u4eec\u7684\u8fd0\u8425\u4e0e Phrase \u80fd\u63d0\u4f9b\u7684\u529f\u80fd\u4e00\u540c\u6210\u957f\uff0c\u5e76\u4e14\u603b\u6709\u65b0\u7684\u521b\u65b0\u8ba1\u5212\uff0c\u6240\u4ee5\u6211\u4eec\u975e\u5e38\u671f\u5f85\u770b\u5230\u66f4\u591a\u4ee4\u4eba\u5174\u594b\u7684\u80fd\u529b\u3002\u201dIn Ju \u8bf4\u9053\u3002<\/strong><\/p>\n\n\n\n

Zendesk \u4e5f\u5728\u8003\u8651 Zendesk-Phrase \u8fde\u63a5\u5668\u3002\u867d\u7136 Zendesk \u5185\u90e8\u6709\u81ea\u5df1\u7684\u5de5\u5177\uff0c\u4f46\u7528\u4f8b\u5728\u4e0d\u65ad\u53d8\u5316\uff0c\u4e00\u4e2a\u8fde\u63a5\u5668\u53ef\u80fd\u53ef\u4ee5\u66f4\u597d\u5730\u6ee1\u8db3\u7edd\u5927\u90e8\u5206\u9700\u6c42\u3002<\/p>\n\n\n\n

\u501f\u52a9 Phrase\uff0cZendesk \u9884\u8ba1\u672a\u6765\u5c06\u5728\u8be5\u7a7a\u95f4\u4e2d\u6dfb\u52a0\u66f4\u591a\u81ea\u52a8\u5316\u529f\u80fd\uff0c\u5c24\u5176\u662f\u5728 AI \u548c\u673a\u5668\u7ffb\u8bd1\u9886\u57df\uff0c\u4ee5\u4fdd\u6301\u5bf9\u6700\u65b0\u53d1\u5c55\u7684\u9886\u5148\u5730\u4f4d\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\t
\n\t\t
\n\t\t\tPhrase \u4f7f Zendesk<\/a> \u80fd\u591f\u81ea\u52a8\u5316\u8bb8\u591a\u6d41\u7a0b\uff0c\u8ba9\u6211\u4eec\u80fd\u591f\u6709\u6548\u5730\u4f7f\u7528 AI \u89e3\u51b3\u65b9\u6848\u3002\u6709\u4e86\u9002\u5f53\u7684\u81ea\u52a8\u5316\uff0c\u6211\u4eec\u53ef\u4ee5\u8fdb\u4e00\u6b65\u6269\u5927\u4e1a\u52a1\u89c4\u6a21\uff0c\u7ee7\u7eed\u63d0\u9ad8\u8d28\u91cf\u3002\t\t<\/div>\n\t\t
\n\t\t\t\"Photo\n\t\t\t
\n\t\t\t\t\"Logo\n\t\t\t\t

\n\t\t\t\t\tYoko Drain\t\t\t\t<\/p>\n\n\t\t\t\t

\n\t\t\t\t\tZendesk\u4ea7\u54c1\u5168\u7403\u5316\u9ad8\u7ea7\u603b\u76d1\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div><\/div><\/div>\n\n\n\n

\n

\u51c6\u5907\u5f00\u59cb\u4e86\u5417\uff1f<\/strong><\/h2>\n\n\n\n

\u4ece\u6b64\u523b\u5f00\u59cb\uff0c\u89e6\u8fbe\u66f4\u591a\u53d7\u4f17\uff0c\u5efa\u7acb\u6df1\u5165\u8054\u7cfb\u3002<\/p>\n\n\n\n

\n
\u9884\u7ea6\u6f14\u793a<\/a><\/div>\n\n\n\n
\u67e5\u770b\u4ef7\u683c<\/a><\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

Zendesk \u901a\u8fc7\u5c06 Phrase \u7684 AI \u9a71\u52a8\u8bed\u8a00\u6280\u672f\u5e73\u53f0\u96c6\u6210\u5230\u5176\u5de5\u4f5c\u6d41\u4e2d\uff0c\u63d0\u5347\u4e86\u5168\u7403\u53ef\u6269\u5c55\u6027\u548c\u8fd0\u8425\u6548\u7387\u3002\u516c\u53f8\u5168\u9762\u638c\u63a7\u4e86\u591a\u8bed\u8a00\u5185\u5bb9\u8fd0\u8425\uff0c\u5b9e\u73b0\u4e86 96% \u7684\u65f6\u95f4\u8282\u7701\u548c 25% \u7684\u6210\u672c\u964d\u4f4e\u3002\u501f\u52a9\u81ea\u52a8\u5316\u548c\u5206\u6790\u63d0\u5347 31 \u79cd\u8bed\u8a00\u7684\u8d28\u91cf\u4e0e\u4e00\u81f4\u6027\uff0cZendesk \u73b0\u53ef\u66f4\u5feb\u6269\u5c55\uff0c\u653e\u5fc3\u652f\u6301\u65b0\u5e02\u573a\uff0c\u5e76\u5728\u5168\u7403\u8303\u56f4\u5185\u4ea4\u4ed8\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n","protected":false},"featured_media":90371,"parent":0,"template":"case-study-refresh","case-study-tag":[2502],"class_list":["post-93035","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":{"image":false,"landing_page":[],"search_content_type":"\u5ba2\u6237\u6848\u4f8b","copy":"","link":{"title":"","url":"https:\/\/phrase.com\/customers\/zendesk\/","target":""},"case_study_logo":{"ID":882,"id":882,"title":"Zendesk_logo","filename":"Zendesk_logo.svg","filesize":3425,"url":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","link":"https:\/\/phrase.com\/zh\/home\/zendesk_logo\/","alt":"Zendesk logo | Phrase","author":"6","description":"","caption":"","name":"zendesk_logo","status":"inherit","uploaded_to":520,"date":"2022-08-02 20:38:49","modified":"2022-08-23 14:55:01","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/phrase.com\/wp-includes\/images\/media\/default.png","width":152,"height":34,"sizes":{"thumbnail":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","thumbnail-width":152,"thumbnail-height":34,"medium":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","medium-width":152,"medium-height":34,"medium_large":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","medium_large-width":152,"medium_large-height":34,"large":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","large-width":152,"large-height":34,"1536x1536":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","1536x1536-width":152,"1536x1536-height":34,"2048x2048":"https:\/\/phrase.com\/wp-content\/uploads\/2022\/08\/Zendesk_logo.svg","2048x2048-width":152,"2048x2048-height":34},"svg":"\n\n\n\"Zendesk"}},"taxonomies":[{"term_id":2502,"name":"\u79d1\u6280","slug":"%e7%a7%91%e6%8a%80-zh","term_group":0,"term_taxonomy_id":2502,"taxonomy":"case-study-tag","description":"","parent":2517,"count":9,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/case-study\/93035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":3,"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/case-study\/93035\/revisions"}],"predecessor-version":[{"id":130774,"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/case-study\/93035\/revisions\/130774"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/media\/90371"}],"wp:attachment":[{"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/media?parent=93035"}],"wp:term":[{"taxonomy":"case-study-tag","embeddable":true,"href":"https:\/\/phrase.com\/zh\/wp-json\/wp\/v2\/case-study-tag?post=93035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}